Cancellation policy

If a session is cancelled less than 48 hours before the scheduled time, you are responsible to pay full fee for that session. All clients are requested to have a credit card on file.

Any client that has a permanent weekly time slot is allowed 3 planned absences every 6 months. This does not include Memorial Day, Labor Day, Thanksgiving, Christmas Eve or Day and New Year’s Eve and Day. Beyond the allotted planned absences, you will be charged for each missed session after that in order to keep your time, unless you are able to reschedule.

When rescheduling or cancelling, you must contact me via email or phone, if not done in person. Do not text cancellations.

If I cancel within 24 hours of your session, you will not be billed for the following session.

I will wait up to 15 minutes for you to sign in for video sessions or arrive to the office for your scheduled session. If you do not show after 15 minutes, without any communication, I will consider the session cancelled.

If you cancel a session within 48 hours and want to reschedule, you will still be responsible for the missed session and payment for the new session time, as they are two separate scheduled appointments.